Validating the loss
If this is not carried out correctly, nothing else matters.
Our claims team determines an item’s provenance. The aim is to determine whether or not descriptions and values given are exaggerated or whether there are discrepancies which become apparent during discussions and analysis of a claim.
Reporting to your claims team is not just a numerical process but provides them with information designed to assist them when discussing settlement terms with your client. Images are often contained in these reports, giving a visual guide.
Our job is to save money, time and provide information to your claims team.
Having worked with a number of loss adjusting companies and internal assessors, we are ever mindful of the time limitations placed on them. We are aware of our responsibility to minimise time delays.
Quantifying the loss
A client contact centre. It provides ongoing information, immediate advice and assistance – when required – from jewellery professionals to insurance companies, their policy holders and loss adjusters. This is a complimentary service to our clients.
Jewelclaim has the ability to generate in depth statistics at a moment’s notice. It can produce information by region, by assessor. Turnaround times can be reflected, amounts claimed, amount settled and clear cut savings. Our statistics are comprehensive.
This is an important service as we are seeing an increasing volume of damaged diamonds. With our extensive contacts in the diamond world, we can arrange for the stones to be re cut and tendered to the trade. (See the side panel) The result? Maximising salvage dollars.
As more and more clients come from overseas, they are requesting replacement with their overseas jewellers. To this end we have developed a specialised service, settling internationally on the insurance companies behalf and thereby eliminating cash settlements.